Frequently Asked Questions

Once your return has arrived in our warehouse you can get a refund of the payment within 7 working days. We will initiate a refund to the payment method used to make your purchase. For Order Refund inquiries, please email support@vanihome.com.

Yes your second order can be cancelled if a member of our staff is notified within 24 hours after purcahse. Please reach out us:

VaniHome

Customer support: 9:00 am to 5:00 pm EST

Email: support@vanihome.com

Phone: (814) 801-3829

Company name: VaniHome LLC

Address: 3331 West Montague Avenue, North Charleston, SC 29418, United States

We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.

You can also contact us via our contact us page by clicking here https://vanihome.com/pages/contact-us

But please note that once the order has been shipped out, it can't be canceled anymore.

A: If your order status shows as delivered but you haven't received it yet, here are some steps you can take:

1. Check with other recipients

Your order could have been received by other members of your household, guards, receptionists, or lobby personnel on your behalf. You may also check mailbox and with neighbours.

2. Check your local pick up points

Your order could be at your local pick up point. A simple google search of your area will show you them.

3. Contact the seller or courier service

You can directly contact the logistics partner.

If you received a call or SMS from the Third-Party Logistics (3PL) Rider, consider reaching out to them to ask about your package. This may be due to the wrong tagging of orders.

4. Check your delivery address

Ensure that your delivery address is correct. On the order details page and order confirmation email, you can view your delivery address.

5. Raise a refund request

You may raise a refund request for non-receipt of the order as long if it has been over 14 days after you ordered it. Please reach out to support@vanihome.com You may also call (814) 801-3829 . We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.

When your order is ready to ship, we assign the UPS tracking number. Until UPS scans that number and loads your project into the truck, it will show up as invalid.

If you attempt to track your order, try it after 8 pm ET or the following business day for best results.

You can track a UPS package here - https://www.ups.com/track?loc=en_US&requester=ST/

Due to an unusually high volume of inquiries, we may need more time than normal to answer to your call. We apologize in advance for any delays and appreciate your patience and understanding.

Calls usually are answered after 10m on hold in our waiting area. Please do wait until 10m has passed until you hang up. Our team also strives to call all missed calls back on the same day.

You also may email support@vanihome.com if you still cannot get someone on the phone.

We accept VISA and MasterCard. We do not accept cash on delivery.

Our product information team is only available via email. Please email them at support@vanihome.com. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.

We are sorry to hear you received the wrong size. You can request to return your jacket by email at support@vanihome.com

The micro CPAP comes in a standard size and should fit most people. If it doesn't fit please use vaseline!